Shipping policy

We process and ship orders Monday to Friday. We are closed for holidays, Friday afternoons, weekends, and during physical inventory audits.

All orders are processed within 3-7 business days and shipped shortly after. Selecting an upgraded shipping option will not decrease the time it takes to process orders, it will only expedite the shipping time.

Paid shipping costs are calculated at checkout and are based on the weight of your package. Delivery dates for ‘Ground’ shipping are not guaranteed. We are not responsible for the package once tracking shows that the package has left our warehouse.

Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.

We are not responsible for return shipping costs when returning items. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.

Orders refused at delivery and returned to us are subject to having return shipping costs paid by the customer.

If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you. If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost.

We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct.

Pre Order Items 

Items that are available for Pre Order are clearly identified in the product descriptions. An anticipated shipment date is also stated in the description of the product. Customer is responsible for reading all product descriptions and details before purchasing merchandise. Express or Overnight shipping does not apply to pre ordered items.